Aurora Gliss
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Return & Refund Policy
Q: What is Aurora Gliss’s return policy?
A: We accept returns within 14 days of delivery, provided the products are unused, unopened, and in their original packaging, along with valid proof of purchase.
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Q: Can I return opened skincare or personal care products?
A: Due to hygiene reasons, certain skincare and personal care items are not eligible for return once they have been opened.
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Q: How do I request a return?
A: To initiate a return, please contact us at [client email] with your order details. Our team will guide you through the process smoothly.
Q: When will I receive my refund?
A: Once your returned item is received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
Q: Are original shipping charges refundable?
A: No, original shipping charges are non-refundable.
Q: What should I do if I receive a damaged or incorrect product?
A: If your item arrives damaged or incorrect, please notify us within 48 hours of delivery. We will ensure the issue is resolved promptly.
Q: What does Aurora Gliss promise its customers? A: At Aurora Gliss, your trust means everything to us. We are committed to providing a seamless and refined experience with every purchase.